Frequently Asked Questions
Submit Your Inquiry:
Fill out and submit the webform on our website, and our team will contact you within 24 hours to discuss your order.
Product Confirmation & Down Payment:
After confirming the desired product, We will send you a total invoice of the product price. We expect a 50% down payment at this stage. Upon receiving the down payment, we will prepare all necessary documents.
The Final Payment & Shipping:
The second invoice will be issued once we finish the documents needed to deliver your fish, at this stage we expect full payment consisting of 50% of the remaining product price, documents and shipments fee.
We understand that quality is the most important thing, and we guarantee that the goods we send are only the healthiest and best goods. Generally, we only give credit or replacement when the D.O.A is more than 5%
We only accept advance payment 100% by bank transfer
The fishes are breeds and caught in safe way without chemical
We carry both wild and cultured corals. Our wild corals are sourced from various parts of Indonesia, and our cultured corals are produced in-house at our extensive facilities using state-of-the-art technologies.